The Role:
The Outcomes Specialist – Complex Health will influence the development, and continuous improvement of Melba’s policies, procedures and protocols relating to complex health management, ensuring the highest quality outcomes possible. Leading a small team and supporting the development and implementation of high-quality health plans for all individuals Melba supports, the Outcomes Specialist will also review and deliver on relevant health matters.

Reporting to the GM, Practice, Quality and Safeguards you will:

– lead the development and implementation of complex heath management processes and procedures across Melba services
support the development of individual health support plans that are evidence based from within the nursing discipline and scope of practice
– provide high quality training and support to staff to implement health care plans
– educate staff on relevant complex health issues broadening Melba’s understanding and management capability
– be skilled in drafting relevant policy briefs in the health space
– drive proactive and responsive customer service and real time support in complex health matters
– support the development of a long-term complex health support strategy

The Person:

You’ll be driven and show genuine passion for building capability within your team. In addition, you:

– are a natural leader; modelling a positive attitude, professional conduct and unwavering commitment to quality health outcomes and service delivery and training  for staff and individuals with disability
– possess a strong grasp of complex health support
– enjoy working with a high performing group of colleagues and peers and accept responsibility and accountability.
– are an articulate, clear communicator with a high level of literacy.
– are self-motivated, well organised and resourceful.
– possess a high level of integrity, passion and reliability.
– are an advocate for independence with a human rights focus
– can demonstrate knowledge and experience working within the discipline of complex health management, particularly in the development and review of policy, procedure and protocols
– proven ability in the development of complex health care plans as directed by healthcare professionals
– are skilled in assessing services and the level of support that individuals require
– be a Division 1 Registered Nurse and registered with AHPRA

Closing Date for Applications: 14.02.21
Name of Contact Person: Alex Cooper
Telephone Number of Contact Person: 0466903706

About Melba Support Services

Melba Support Services is a human rights, values based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice.