Medical Oncology & Haematology Informatics Applications Specialist-RAP

Overview

Want to join a team with a mission to improve and save lives?
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available;

Description –
The Oncology Clinical Applications Specialist will conduct first class applications training on Elekta Medical Oncology and Haematology solutions for both internal and external customers, on the customer site and/or in-house. You will provide excellent Clinical support via phone/email or onsite visit, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score.

Responsibilities –
·        Provide excellent Applications training on Elekta’s Medical Oncology and Haematology Solutions to customers & colleagues both on-site and in the Elekta Training Centre.

·        Accurately assess advanced training needs. Develop session goals and length of training with clients.  Determine attendees for each planned session. Coordinate schedules cognizant of customer constraints.  Deliver training as planned.

·        Prepare for and deliver assigned courses as required for any in-house training (internal and external).  Document continuing education credits following written procedures.

·        Actively contribute to Service delivery to ensure that customer expectations are exceeded

·        Actively manage customer evaluation and assessments to allow monitoring the trends in student performance and satisfaction

·        Act as a conduit between customers and product development; proactively articulating regional requirements within PCP

·        Provide professional Applications assistance and support to Marketing/Sales, R&D and international colleagues

·        Support Marketing/Sales activities at exhibitions, conferences and seminars, when required

·        Assist Elekta sales staff with technical advice for existing and future sites.

·        Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction

·        Perform other related duties as assigned or requested

Approx. up to 50% travel or as required

Relevant Knowledge, skills and competencies

·        Nursing or Pharmacy Degree with Clinical experience in Medical Oncology or Haematology is essential

·        Experience using MOSAIQ as an EMR is desirable.

·        English with excellent written and oral skills (including presentation).  Any additional languages would be a benefit.

·        Strong verbal and written communication skills

·        Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable

·        Excellent presentation skills (ability to communicate effectively to a group)

·        Familiarity with curriculum development process and adult educational methodologies

·        Awareness of all Elekta’s Comprehensive Oncology Solutions products

·        Ability to effectively interact with customers (via phone and face-to-face)

Experience in healthcare /computer science /adult education to include one year of hardware/software training experience on healthcare/medical applications or other software applications